11 actionable tips to up your customer support game
One exceptional experience can turn a customer into a super fan. But how do you achieve customer delight at scale? Lessons from answering 800+ customer support queries in the last 2 years.
The way people buy software is changing. Nearly 75% of B2B buyers prefer to buy from a website, rather than a salesperson.
Principles of Marketing
Marketing takes a product or service, identifies ideal customers, and informs the customers about the existence of the product and its benefits.
History of Open Source Software
Entrepreneur in Residence at Adaface
Open source software has a rich history dating back to 1950s. It gave birth to technologies (GNU, Linux, etc.) used by over 99% of Fortune 500 companies.
Everything you need to know about the Principal Agent Problem
The principal-agent problem is a conflict in priorities between a person or entity (the "principal") and the representative (the "agent") authorized to act on their behalf.
Why your website needs live chat
Today customers expect the moon and more. Responding fast to a query from a potential customer leaves a better impression, and dramatically improves their probability to convert.
What AI can and cannot do in 2021
The media paints an unrealistic picture of the powers of AI- only successful stories of AI implementations are reported and a lot of these results are just examples of what can be achieved in an artificial, controlled environment with clean data.
Why being the first mover is mostly irrelevant
Google wasn't the first search engine (or even the 5th!), and Starbucks wasn’t the first coffee shop.